Terms and Conditions for Carpet Cleaning West Hampstead
These Terms and Conditions set out the basis on which Carpet Cleaning West Hampstead provides carpet, upholstery and related cleaning services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business requesting or receiving services from Carpet Cleaning West Hampstead.
Company, we, us or our means Carpet Cleaning West Hampstead, the operator and provider of the cleaning services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy carpet cleaning and any other cleaning services agreed between the Customer and the Company.
Premises means the location where the Services are to be provided, as specified by the Customer at the time of booking.
Technician means any member of staff, contractor or representative appointed by the Company to carry out the Services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and related items. The exact Services to be provided will be agreed at the time of booking based on information supplied by the Customer. Any additional work requested on the day of service may incur additional charges and will only be carried out at the discretion of the Technician and subject to time and resource availability.
The Company aims to deliver high quality cleaning tailored to domestic and commercial customers within its normal service area, including West Hampstead and surrounding districts. However, the Company does not guarantee the removal of all stains, odours or marks. The outcome of cleaning will depend on factors including the condition, age and type of fibres, previous cleaning methods, and the nature and duration of any staining or soiling.
3. Booking Process
Bookings may be made by the Customer through our online forms or through other communication methods offered by the Company from time to time. The Customer is responsible for providing accurate and complete information when requesting a quote or confirming a booking, including the address, access details, parking arrangements, type and size of areas to be cleaned, and any special requirements.
A booking is considered provisional until it has been confirmed by the Company. Confirmation will normally be provided in writing or by another clear form of communication. The Company reserves the right to decline a booking or to cancel a confirmed booking if it reasonably believes it cannot safely or properly perform the Services as described, or if required information has not been supplied by the Customer.
The Customer must ensure that a responsible adult is present or available at the Premises at the start of the appointment to grant access, discuss any specific instructions and agree the work to be undertaken. If no one is present to provide access, this may be treated as a late cancellation and may incur charges as detailed in these Terms and Conditions.
4. Estimates and Pricing
Any prices quoted before inspection of the Premises are based on the information supplied by the Customer and are estimates only. The Company reserves the right to amend the price after assessing the actual condition, size, access and work required at the Premises. The Technician will notify the Customer of any changes to the agreed price before commencing work wherever possible.
Prices are usually quoted on a per room, per item or per square metre basis, subject to a minimum charge. The Customer will be informed of any minimum charges at the time of booking. Additional charges may apply for heavily soiled areas, stain removal, moving furniture, parking fees, congestion or access restrictions, and for appointments outside normal working hours if agreed with the Customer.
All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes, as specified by the Company at the time of quotation or booking, in accordance with current legislation.
5. Payments
Payment is due on completion of the Services unless alternative arrangements have been agreed in advance in writing. The Company accepts payment by cashless methods such as card payment or bank transfer, and may at its discretion accept other payment methods where clearly specified. The Customer is responsible for ensuring that cleared funds are available on the day of service.
For commercial or repeat Customers, the Company may agree an account arrangement with specified payment terms, typically within a set number of days from the date of invoice. Where such arrangements apply, they will be confirmed in writing.
If the Customer fails to pay any amount due on the due date, the Company reserves the right to charge interest on the overdue amount at the rate permitted by law, as well as reasonable costs of collection. The Company may also suspend further services until all outstanding sums have been paid in full.
6. Deposits
The Company may request a deposit in order to secure an appointment, particularly for larger jobs, commercial work or appointments at peak times. Where a deposit is required, the booking will not be confirmed until the deposit has been received by the Company.
Deposits may be non-refundable or partially refundable depending on the notice period given for any cancellation or rescheduling by the Customer, as set out in the Cancellation Policy below. Any deposit paid will be applied against the final amount due for the Services.
7. Customer Responsibilities
The Customer must ensure that the Premises are safe, accessible and suitable for the Technician to carry out the Services. This includes providing clear access to the areas to be cleaned, arranging suitable parking where required, and informing the Company in advance of any hazards, risks or restrictions at the Premises.
The Customer must remove fragile, breakable and valuable items from the areas to be cleaned, or clearly notify the Technician of any items that require special care. While the Technician may assist with light furniture movement where this is safe and practical, the Company is not responsible for dismantling, lifting or moving heavy, fragile or valuable items, including but not limited to pianos, large cabinets, aquariums, electrical appliances and antiques.
The Customer must ensure that electricity and water are available at the Premises for the duration of the appointment, unless otherwise agreed. If these utilities are not available and the Services cannot be carried out as a result, the Company may treat the appointment as a late cancellation and charge the applicable fee.
Children and pets must be supervised and kept away from the work area and equipment during and after cleaning until carpets or upholstery are fully dry and safe for use.
8. Cancellations and Rescheduling
The Customer may cancel or reschedule an appointment by providing notice to the Company. To avoid charges, the Customer must normally give at least 48 hours notice prior to the scheduled appointment time, unless different terms have been agreed in writing.
If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee. This may be a fixed amount, a percentage of the quoted price, or the full minimum charge, depending on the circumstances and the nature of the booking.
If the Technician is unable to gain access to the Premises at the agreed time, or if the Services cannot be reasonably or safely carried out due to conditions at the Premises which were not disclosed at the time of booking, this may be treated as a late cancellation by the Customer and may incur the applicable charge.
The Company reserves the right to cancel or reschedule appointments due to circumstances beyond its control, including but not limited to illness, equipment failure, severe weather, traffic disruption or emergencies. In such cases, the Company will offer to reschedule the appointment at the earliest convenient time for both parties, and any deposit paid will be carried over to the new appointment date. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
9. Service Quality and Complaints
The Company aims to provide Services with reasonable care and skill in accordance with good industry practice. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, and in any case within 48 hours of completion of the work.
Where a complaint is received within this period, the Company may offer to inspect the work and, where appropriate, to re-clean the affected areas at no additional cost. This will be at the Companys discretion and subject to the Customer having complied with these Terms and Conditions, including following any aftercare advice.
The Companys liability in respect of substandard Services will be limited to the cost of re-cleaning or, if re-cleaning is not appropriate or possible, a partial or full refund of the amount paid for the specific Services in question, as determined by the Company.
10. Liability and Limitations
While the Company takes care to protect the Customers property, the Customer is responsible for highlighting any pre-existing damage, weak seams, loose fittings, shrinkage risk or other issues that may affect the outcome of cleaning. The Company will not be liable for damage caused by any structural or inherent defects in materials, including but not limited to loose dye, colour transfer, wear and tear, sun damage, or items not designed to be cleaned using the methods agreed.
The Company will not be liable for any damage or loss arising from failure by the Customer to comply with these Terms and Conditions, including failure to provide accurate information, to prepare the Premises, or to follow aftercare instructions such as recommended drying times and ventilation.
The Companys total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be limited or excluded.
The Company shall not be liable for indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising from the provision or non-provision of the Services.
11. Health, Safety and Environmental Compliance
The Company complies with applicable health and safety laws and expects Customers to cooperate in maintaining a safe working environment at the Premises. The Technician may refuse to carry out work if they consider the Premises to be unsafe or unsanitary, or if they are subject to abuse, harassment or unreasonable behaviour. In such instances, the Company may treat the appointment as a late cancellation by the Customer.
The Company endeavours to use cleaning products and methods that are appropriate for domestic and commercial environments. Customers should inform the Company in advance of any allergies, sensitivities or special health requirements so that appropriate products or methods can be selected where possible.
12. Waste Handling and Regulations
The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable waste, environmental and local authority regulations. This includes the responsible disposal of contaminated water, used materials and limited quantities of general waste arising directly from the cleaning work.
The Company is not responsible for the removal or disposal of large quantities of existing waste, rubbish, furniture, fixtures or fittings from the Premises unless this has been expressly agreed in advance as part of a separate service and may be subject to additional charges and regulatory requirements.
The Customer must not request or require the Technician to dispose of waste in a manner that is unlawful or contrary to local environmental regulations. Where it is necessary to store or transport waste from the Premises, the Company will take reasonable steps to comply with relevant duties of care in relation to waste handling.
13. Property Damage and Insurance
The Company will maintain appropriate insurance cover for its business activities, including public liability insurance, in line with industry norms. Evidence of insurance may be provided on reasonable request.
Any alleged damage to property or belongings must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services, together with supporting evidence. The Company reserves the right to inspect the alleged damage before any remedial action or compensation is agreed.
Where damage is accepted as being caused by the Company, the Company may at its discretion arrange repair or replacement, or provide fair compensation up to the value of the damaged item, taking into account age, condition and fair wear and tear, subject always to the limitations of liability set out in these Terms and Conditions.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include but is not limited to extreme weather, flooding, fire, accident, illness, epidemic, transport disruption, industrial disputes, utility outages or legal restrictions.
15. Privacy and Data Protection
The Company will collect and process personal data from Customers only to the extent necessary to provide the Services, manage bookings, and communicate regarding appointments, payments and customer service. The Company will take reasonable steps to protect personal data from unauthorised access, loss or misuse and will comply with applicable data protection legislation.
By making a booking, the Customer consents to the use of their personal data for the purposes of providing the Services and related administration. The Customer may request details of the personal data held about them and request correction of any inaccuracies.
16. Changes to These Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the way in which our services are provided. The current version will be made available on our website or provided on request. The Terms and Conditions applicable to a booking are those in force at the time the booking is confirmed, unless a change is required by law or regulatory authority.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18. General Provisions
If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.
The Customer may not assign, transfer or subcontract any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the efficient provision of the Services, provided that this does not reduce the level of protection afforded to the Customer under these terms.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior understandings, agreements or representations, whether oral or written.
Carpet Cleaning
Upholstery Cleaning
End Of Tenancy Cleaning
Domestic Cleaning
House Cleaning
Office Cleaning
